The Director of Property Management will lead the property management function for a vertically integrated real estate investment, development and management company based in Boston.

As a member of the firm’s management team, this Director will oversee day to day operations of $350 million in assets comprised of multi-family residential and mixed use properties with a focus on tenant satisfaction, retention, and delivering superior operating results while maximizing asset value.

Responsibilities:

• Oversee and develop existing management team in the operation of 60 properties across New England
• Provide customers (tenants, investors, partners, lenders, etc.) with the highest level of customer service
• Build an excellent rapport with tenants through communication, investigating and resolving issues in a timely and efficient manner and providing attentive service to ensure successful and ongoing positive relationships
• Support and/or oversee construction work within the portfolio to ensure timely and accurate completion of projects and balance the needs of the on-going projects while mitigating the impact on tenants
• Ascertain the needs of any maintenance, repair or renovation projects, including long range capital improvements, and coordinate external contractors and vendors
• Develop capital budgets, including five-year capital plan as needed
• Oversee all preventative maintenance programs and develop a comprehensive annual inspection process for the properties and complete inspections on a regular basis as needed
• Perform all duties as required by specific leases to ensure the continued performance of landlord services
• Work with the senior leadership to gain a thorough understanding of ownership’s objectives and property-specific strategic plans
• Work closely with Property Managers to evaluate and analyze property performance from an operational and financial perspective to create value
• Work with property management team to develop an outstanding customer service experience for tenants, prospects and others
• Complete a thorough review of monthly operating statements
• Maintain a general knowledge of any transaction in markets under management
• Assist with the preparation of monthly/ quarterly financial reports and financial reviews
• Assist in the development, review and approval of Property Manager’s annual operating budgets
• Analyze and approve expenses compared to budgets throughout the portfolio
• Possess thorough knowledge of competitive properties and market knowledge of every asset in portfolio 
• Work with Accounting/Finance to:

1. Review expense allocations to ensure accurate and timely financial reporting
2. Review monthly operating statement and assist staff to provide explanations for variances
3. Prepare and administer annual property business plan and work closely with staff in preparation of their area of responsibility for budgets
4. Issue tenant service request invoices
5. Assist in the preparation of operating cost escalations
6. Assist in the collection of rents as necessary

• Work with ownership and outside counsel to facilitate evictions/court proceedings as necessary
• Ensure that life safety systems are operating effectively and necessary contracts are in place
• Ensure compliance with building codes, regulations and governmental agency directives
• Participate in meetings with other business disciplines to ensure continued successful management of the properties
• Establish strong relationships with contractors, architects, engineers and vendors providing services to the properties
• Develop vendor contract service specification scopes and competitively bid all service contracts under the direction of ownership and assure that appropriate insurance requirements are in place for all vendor contracts
• Responsible for maintaining Insurance Certificate Compliance for tenants and contractors
• Set up and maintain lease files including organizing and archiving
• Lead management and ownership in property crisis situations to minimize risk
• Manage and supervise all direct reports and contracted service vendors
• Coordinate and lead meetings with the Property Management and Maintenance teams
• Conduct performance reviews and property inspections with the Property Managers
• Monitor development and training progress of all employees within the portfolio
• Assist Property Managers in resolving employee issues or disciplinary actions

 Qualifications:

• BA/BS degree with a minimum of five years of property management experience required.
• Must be able to conduct a thorough analysis of a property, including assessing the value of an asset
• Strong, positive, motivational leadership skills
• Must understand the financial aspects of running a portfolio; experience with a revenue management program is highly preferred
• Must possess a strong Excel background and general computer skills.
• Extremely strong oral and written communication skills
• Demonstrated conflict resolution skills
• Strong sense of urgency in completing all tasks while maintaining high quality standards
• Possess a strong sense of ownership, with meticulous attention to detail and accuracy
• Highly organized and efficient with time management
• Proven ability to manage multiple priorities