Qualified candidates, please submit your resume to:

Christina Smith | christina@kelleraugusta.com | 617.247.0505

Ryan MacDonald | ryan@kelleraugusta.com | 617.247.0505

Category:Property Management 

Multi-Site General Manager

Boston, MA

JOB DESCRIPTION

Our client is a leading commercial real estate investment and development firm, having successfully acquired, developed, re-positioned and/or entitled and managed over five million square feet of real estate over the past 35 years, valued at over $3 billion.

The Multi-Site General Manager provides leadership, direction, and support to multiple property operations teams to facilitate the effective management of multi-family and mixed-use properties and deliver superior customer service while maximizing asset value. He or she will work collaboratively to develop the long-term strategy, annual business plans, and operating budget.

Essential Functions

  • Partner effectively with Leasing, Engineering and Construction Management as a senior member of the team.
  • Lead by example and be a role model for the standards and behaviors consistent with company core values and culture.
  • Oversee daily site operations, contracted services, support personnel, and building engineers.
  • Manage the financial performance of the properties
  • Create and deliver timely and accurate financial and operational reports to clients inclusive of monthly/quarterly reporting packages as well as the annual budget and business plans.
  • Manage the relationship with JV Partner Asset Manager and Financial Analyst. Hold monthly calls and manage the day to day relationship.
  • Provide oversight for tenant improvements and capital projects. Facilitate the RFP & bidding process and participate in hiring & managing architects, engineers, contractors, and consultants for this work.
  • Coordinate with the company’s leasing group and outside brokers as required for retail leasing, as applicable.
  • Work hand in hand with the company’s Accounting and Asset Management teams ensuring overall financial management of the properties and timely payment of invoices.
  • Provide continuous feedback to the property operations team to assist in their development.
  • Assist in solving problems, including employee relations, tenant service issues, and building operational issues.
  • Train and coach associates to follow corporate policies, procedures, and operating goals.
  • Develop strategic relationships with key tenant decision makers. Attend meetings with targeted customers to assess satisfaction and identify areas for service improvement and leasing opportunity.
  • Mentor and motivate employees to ensure optimal performance and support them in their career development. Through constructive feedback, earn respect and cooperation from the leasing and service team.
  • Work closely with the regional manager in all aspects of management from administrative and financial duties to team development.
  • Inspect property common areas, apartment units and grounds regularly. Offer recommendations to management regarding improvements to the overall operation of the community.
  • Be familiar with all aspects of maintenance.
  • Responsible for overseeing the accounts receivable in accordance with State laws. Ensuring proper notices and legal documents are delivered appropriately.
  • Oversee processing all community invoices. Assist in monitoring and recording paid invoices into various administrative logbooks.
  • Warmly greet prospective residents, qualify, determine needs and preferences, professionally present community and specific apartments while providing features and benefits.
  • Answer incoming phone calls and handle accordingly, whether prospect call, resident issue, service request, etc.
  • Understand and apply principles of Fair Housing.
  • Oversee leasing activity within the properties from an initial phone call, to tour, to the application process and file audits.
  • Ability to understand and explain legal documents (i.e. leases and addenda). Complete all lease paperwork, including related addendums.
  • Oversee the management of YieldStar rent recommendations based on market knowledge, building attributes, and individual apartment features and amenities.
  • Oversee the overall marketing efforts and offer input and suggestions regarding promotions, advertisements, rate increases, etc.
  • Maintain up-to-date knowledge of the market and competitive properties.
  • Strategically manage renewals of existing residents and tenants.
  • Assist the overall team effort through effective leadership.
  • Analyze concerns associated with apartments that are slow to lease and offer recommendations.
  • Oversee the handling of resident service requests and various concerns as required.
  • Oversee follow-up activity as needed with new and current residents to establish and maintain positive resident relations
  • Attend and assist with resident social functions and activities. Based on the needs of the business, working weekends will be required periodically.
  • Identify and maintain team attendance and participation in training seminars as requested.
  • Represent the Company in a professional manner.  Consistently maintain a courteous attitude when dealing with residents, coworkers and the general public.