The Senior Property Manager is a leader of the property team at office, retail and mixed-use properties. The role of the Senior Property Manager is to inspire the team to peak performance; guide members on methods and tactics; encourage them to achieve property, individual and team goals; and take responsibility for the delivery of superior management services. The successful Senior Property Manager develops and sustains a reputation for openness and timely communication and is seen by others as a positive force for advancing the interests of the property owner.
Education and Experience:
- Bachelor’s degree in business, finance, or other relevant field of study.
- Minimum five years of experience as a Property Manager of Class A office, retail, or mixed-use properties.
- Strong understanding of financial objectives including preparing annual operating and capital budgets, collecting rents, paying bills, forecasting, analyzing variances and initiating corrective action.
- Past experience managing a building with labs to include lab buildout, ongoing operations, and local/state requirements is desired.
- Must have successfully managed a large team through a major redevelopment to include substantial tenant relocation, renegotiation of existing leases, coordination of landlord and tenant construction, and assisting with marketing and PR launch of tenant’s new location is highly desired.
ESSENTIAL JOB FUNCTIONS:
- Partner with Asset Management to implement and uphold the vision for the property.
- Motivate team members and contractors by reinforcing the vision and business goals for the property.
- Observe and appraise employee performance and conduct. Establish metrics, monitor progress, and provide feedback on team and individual goals.
- Ensure adherence to policies, effective time management, quality assurance, and best practices.
- Manage resources: contain expenses, allocate workload, schedule and prioritize work.
- Negotiate or support negotiation of leases, license agreements, contracts, and amendments, including those of the realty team and outside brokers.
- Oversee or support the construction of tenant improvements performed in-house or by the tenant’s contractors.
- Balance multiple facets in conjunction with lab conversion initiative.
- Coordinate with and provide support to new tenants. Ensure a marketing strategy is in place for office, retail, and entertainment uses.
- Ensure tenant adherence to lease obligations. See to the timeliness of communications such as tenant advisories, cure letters, demand notices, and default notices.
- Keep track of feedback from tenants. Attain good ratings in tenant satisfaction surveys and follow up imperfections with responsive action plans.
- Operate the property in a first-class manner, providing white-glove service to tenants. See to it that service to tenants is prompt and responsive; and that complaints are effectively resolved.
- Maintain outstanding property appearance.
- Oversee engineering teams to ensure the building and its core operating systems are preserved and protected by effective preventive maintenance plans and programs.
- Oversee work and implement controls to ensure effective contractor performance, safety, and compliance with contract terms and property rules.
- Administer environmental policy, procedures, and initiatives.
- Project needs for capital improvements. Monitor and manage capital expenses. Solicit and analyze proposals for capital projects as directed by supervisor, Asset Management, and published policy.
- Make certain comprehensive plans are in place to instruct tenants and the property management team on how to prepare for and respond to emergencies of all types. Periodically check to see that emergency action plans are current.
- Minimize the risk of exposure to liability by enforcing compliance with guidelines, regulations, and policies. Identify and deal with safety hazards.
- Work with creative and marketing team members on tenant services and tenant retention.
- Ensure sales support programs are in place for retail and entertainment tenants. Monitor and strategize to achieve sales performance goals and reporting as required by published policy.
- Work with the creative and marketing team to coordinate marketing support programs, including holidays.
- Oversee, support, and coordinate special events, including those planned or conducted by third parties.
- Prepare the budget with meticulous attention. Take measures to prevent avoidable variances.
- Ensure the monthly financial package is completed on time.
- Review financial reports, forecast expenses, and alert Asset Management to any significant budget variances or trends.
- Collaborate with other departments as needed to manage property and team needs.
- Fulfill other job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Demonstrated ability as a leader and manager.
- In-depth knowledge of property operations, risk management, fiduciary duty, life safety, financial management, lease administration, community and government relations, service contracts, and tenant construction.