Listing Details


Interested and qualified candidates, please submit your resume to:
Christina Smith | Senior Director |
and/or Ashley Brown | Senior Associate |

Director of Fulfillment

Boston, MA


Company Overview:

Our client offers innovative, vertically integrated operating solutions for e-commerce entrepreneurs. The firm’s platform will provide entrepreneurs either individual units for their workplace and storage or co-working space alongside fulfillment/3PL services. Amenities will include an attractive common area with a pantry and a photo studio. The model is intended to be a wholistic solution and will include a full-time tenant liaison who will have a hospitality mindset to assist tenants with all facets of their business including sourcing and securing consultants such as IT, marketing, and on-demand labor. In essence the business model is to combine the coolness of We-work with the depth of Shopify’s market with the hospitality of a 5-star hotel. A key aspect of the success of the business plan and model will be the execution of fulfillment/3PL services.

The firm’s founder has over 40 years of entrepreneurial and real estate experience and has proven success in leading the markets with innovative concepts and capitalizing on inefficiencies. In particular the founder has significant experience in the warehouse, 5-star hotel and creative office sectors of the real estate industry, which are all elements of the business plan.

The business plan is to open the first facility in Boston and then expand nationally thereafter and selling the company in 5 years. The company and first facility have been capitalized as has expansion capital once there is proof of concept. The company is capitalizing on combining elements of existing analogous facilities that have proven the viability of the business plan.

Position Overview:

Our client is seeking a Director of Fulfillment to establish and oversee the fulfillment/3PL function for its first location and then oversee the growth of the business building a national portfolio of locations in major metropolitan markets.

This person will have expertise in e-commerce related fulfillment/3PL and will guide the formation of the systems and processes necessary to create a successful operation. The Director will have logistics expertise and be able to program the space, oversee the construction process, get the facility up and running, hire staff, set up and ensure functionality of the warehouse management software as well as creatively problem solve and execute the fulfillment process according to tenant needs.

This is a highly collaborative role that will work closely with a variety of team members and external providers to ensure a seamless beginning-to-end operation. This person will be critical to the growth and expansion of the portfolio as the company grows, setting up additional assets across the country.

The role will require someone with problem solving capabilities, a ‘can-do” “roll-up sleeves” attitude as well as exceptional collaborative skills.

Key Responsibilities:

  • Collaborate with firm’s founder on key decisions and strategic planning.
  • Establish systems and standard operating processes for all aspects of the fulfillment/3PL function.
  • Directly oversee implementation of operations at first facility
  • Hire and manage a team of supervisors, full-time and part-time warehouse staff, and other direct reports.
  • Execute growth plan overseeing portfolio operations.
  • Work closely with customer service to address any fulfillment related issues.
  • Report weekly/monthly on economic performance and operational issues/problems/solutions


  • Bachelor’s degree and 5+ years of relevant experience
  • Strong background in warehouse operations, experience in e-commerce and/or retail logistics.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Team builder and team player with excellent leadership skills.
  • A can-do, hands-on problem-solving mentality.
  • Ability to function well in a high-paced and demanding environment.
  • An independent worker able prioritize duties, manage time efficiently, and multi-task.
  • Strong communication and interpersonal abilities.