Company Overview:

Our client offers innovative, vertically integrated operating solutions for e-commerce entrepreneurs. The firm’s platform will provide entrepreneurs either individual units for their workplace and storage or co-working space alongside fulfillment/3PL services. Amenities will include an attractive common area with a pantry and a photo studio. The model is intended to be a wholistic solution and will include a full-time tenant liaison who will have a hospitality mindset to assist tenants with all facets of their business including sourcing and securing consultants such as IT, marketing, and on-demand labor. In essence the business model is to combine the coolness of We-work with the depth of Shopify’s market with the hospitality of a 5-star hotel. A key aspect of the success of the business plan and model will be the execution of operations.

The firm’s founder has over 40 years of entrepreneurial and real estate experience and has proven success in leading the markets with innovative concepts and capitalizing on inefficiencies. In particular the founder has significant experience in the warehouse, 5-star hotel and creative office sectors of the real estate industry, which are all elements of the business plan.

The business plan is to open the first facility in Boston and then expand nationally thereafter and selling the company in 5 years. The company and first facility have been capitalized as has expansion capital once there is proof of concept. The company is capitalizing on combining elements of existing analogous facilities that have proven the viability of the business plan.

Position Overview:

Our client is seeking a Director of Operations to establish systems, policies, and procedures to successfully execute the business plan and then implement them. This position will oversee operations of the first facility and then oversee the growth of the business building a national portfolio of location in major metropolitan markets.

Operations will include but not be limited to setting up systems and best practices, marketing, customer service, understanding the fulfillment aspect of the business working in conjunction with the Director of Fulfillment. This person will be critical to the expansion of the portfolio as the company grows, setting up additional assets across the country. The role will require someone with exceptional problem-solving capabilities, a ‘can-do” “roll-up sleeves” attitude as well as exceptional collaborative skills.

Key Responsibilities:

• Coordinate with the firm’s founder on key decisions and strategic planning.
• Establish systems, policies, and procedures to successful execute the business plan.
• Instill an attitude of superior client relations amongst staff.
• Create a welcoming environment and a sense of community.
• Assist with marketing and community engagement campaigns.
• Oversee management of first building in conjunction with an assistant manager of operations including dealing with prospective and existing tenants
• Provide weekly/monthly operational reports including actionable issues.

Qualifications:

• Bachelor’s Degree
• 5+ years working in business operations, hospitality, or customer service.
• Excellent customer service skills; superior communication abilities; able to connect with a wide variety of people; enthusiastic and authentic.
• Outstanding organizational skills and attention to detail. A perfectionist mentality.
• Strong analytical and problem-solving skills.
• A can-do roll-up your sleeves attitude.
• Ability to function well in a high-paced environment and meet deadlines.