Company Overview

Founded in 2003, our client has deep local roots as an integrated real estate manager that provides a comprehensive array of services across residential and multifamily commercial real estate throughout New England. Their services include property management & leasing, sales brokerage, investment sales, and construction.

Position Overview

The firm is creating a Vice President of Operations position to lead the property management and service teams through a high growth period. Currently responsible for approximately 4,500 residential units across New England, this VP will be expected to ensure the team has the talent and processes in place to scale in order to meet the needs of a fast-growing portfolio. This VP will set strategic direction for the business unit; approve hiring and budgeting; own all decision-making for the business; hold senior mangers accountable to the company’s management standards; and exemplify core values.

Key Responsibilities

• Participate in the planning and execution of the company’s short- and long-term strategic plans.
• Develop and implement strategy and direction for the property operations and services teams.
• Determine strategy for each client and asset to deliver the most effective means for implementing full management services for new contracts – either existing assets or new development lease ups coming into the portfolio.
• Provide direction, supervision, and guidance to property management leadership in their efforts to exceed owner objectives.
• Audit current process and implement improvements where necessary. Implement any new SOPs to enhance efficiency.
• Ensure the values and culture of the company are communicated to all associates.
• Monitor the performance of the management company operating budget.
• Responsible for all business unit reporting, budgeting, and forecasting.
• Create and lead employee training programs.
• Establish / maintain best practices for team meetings and cadence of team touchpoints.
• Hit financial targets and core metrics for the business unit.
• Ensure the team in place delivers best in class service that exceeds goals for client and resident experience.
• Create growth opportunity for employees and ensure team members receive appropriate training to advance.
• Align and measure OKRs throughout the business unit.
• Demonstrate success winning new business and leading major client relationships.
• Act as the lead property management subject matter expert and thought leader.
• Develop and lead employee learning & development programs.

Qualifications

• Bachelors degree in Business Management, Marketing, or related field or equivalent combination of education & experience.
• Minimum of 15 years’ experience in property management, with at least 7 years in a leadership role.
• Demonstrated leadership, communication, prioritization, and interpersonal skills.
• Proficiency in Microsoft Office and Yardi software.
• CPM designation and experience with affordable housing and Fair Housing regulations are a plus.